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  1. Heroes & Generals Support
  2. Technical Issues

Technical Issues

Networking

  • Firewall settings
  • How much bandwidth does the game use?
  • Error : Can’t bind to port 50020
  • Ping: what is it and how does it affect matchmaking?
  • Nvidia GeForce Now

Action Game

  • How to Report Possible Server Issues
  • Can I use a joystick emulator?
  • No Sound in the Action Game
  • Error 10010
  • Known Issue: Long Waiting Time When Matchmaking from Australia

Steam

  • How to refresh your Steam files (Clear download cache)
  • Disk Read Error on Steam
  • “Wrong Executable” Error Message
  • AMD Plays TV and H&G Steam Client Crashes
  • Steam DLC Bundles

BattlEye / Anti-Cheat

  • BattlEye fails to install / start
  • Does BattlEye Anti-Cheat influence my framerate?
  • Windows kernel modification detected. Please repair or reinstall your system.

Submitting log files

  • How do I create and send a DxDiag file?
  • Where to find the H&G Sync log file
  • Where to find the Player Log file

Other

  • The issue I’m experiencing is not listed here.
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