We are aware that players in Australia are currently having trouble with matchmaking. This is due to several factors.
Due to the — relatively — low player population in Australia and its geographical distance to our other host servers, these factors combined can cause matchmaking to take a longer time than you would expect, as explained below.
The matchmaker has to account for your tier, faction, character type, map filters, and above all, your ping to the various action game host servers.
As it is now, the matchmaker will bump you up one tier for every 60 seconds elapsed. So if you’re in Australia and your player account is new, it may take a few minutes before games are found. This is because there are sometimes (depending on the time of the day) too few tier-zero players in battles hosted on the Sydney server.
The same thing applies for ping: the matchmaker will start with a ping allowance of 50 milliseconds and look for games on servers that are closest to you, then increase its limit by a further 50 ms of latency for every minute spent searching for matches, until it reaches the maximum, which is 250 ms. Based on experience and player feedback, we have established that the game is not enjoyable with a ping higher than 250 ms.
Our developers are currently looking into solutions for this situation, such as the possibility of reducing the time delay before the matchmaker bumps you up one tier or up one ping bracket. We are not able to say at this point what form the solution will take or when it will be implemented, but this issue does have our attention and will be addressed in a future update.