RSS Feed
Knowledgebase : Your Player Account
IT IS NOT CURRENTLY POSSIBLE TO EDIT USER ACCOUNT NAMES. Allowing user name changes is no small feature, as it would require major back-end modifications and demand that we also rework several security measures. So far it has been our belief that our l...
From time to time we organize promotional events where we (or some partner websites) give away VOUCHER CODES which unlock free stuff on your account. To redeem a voucher code, simply follow these steps: 1. LOG IN WITH YOUR HEROES & GENERALS PLAYER ACC...
If you log into your account only to find that most (or all) of your characters, equipment and progress seem to have DISAPPEARED, then it is quite possible that you have used the WRONG LOGIN CREDENTIALS. Heroes & Generals lets you log in with EITHER you...
Heroes & Generals' Terms and Conditions [https://account.heroesandgenerals.com/termsandconditions.aspx] prohibit the use of _"cheats, hacks, or other means of circumventing game rules"_. Using any software that allows you to CHEAT or EXPLOIT will eventu...
PLEASE NOTE THAT SINCE THE WALKER UPDATE (JULY 7TH, 2015), VETERAN MEMBERSHIP WORKS A LITTLE BIT DIFFERENTLY. SEE QUESTION 4 BELOW. Here are the answers to some common questions concerning Veteran Membership. 1. I JUST PURCHASED 30 DAYS OF VETERAN MEM...
1. CAN I USE THE NAMES OF HISTORICAL WAFFEN-SS UNITS / OFFICERS? NO, Waffen-SS names are NOT ACCEPTABLE in Heroes & Generals, historical or not. This applies not only to ACCOUNT names, but also the names of SOLDIERS and ASSAULT TEAMS. Unauthorized nam...
Here are the answers to some common questions concerning weapon UPGRADES (triggers, internals, barrels, sights, scopes) and AMMUNITION. 1. I BOUGHT WEAPON UPGRADES/AMMO BEFORE THEĀ "TIMOSHENKO" update (February 23rd, 2015), WHERE ARE THEY? When we depl...
Help Desk Software by Kayako case