Welcome to Heroes & Generals Support Center
We kindly ask you to please read the following before continuing.


2016/01/20: Starting with the "Adams" update, Windows XP is no longer supported.

2016/01/05: If some key inputs are unresponsive in the Action Game, for example the Use key (default = [E] ) or the mouse wheel, then you might need to install the latest Windows updates.

2015/11/26: When you already have an active Veteran Membership, any extra days you receive will NOT be added to the total displayed at the top of the screen. They are counted separately. Please click the "Player Account" icon (top-right) to view all of your Veteran Membership packages.

Player Account menu icon

To help us answer you faster, please make sure to provide your Heroes & Generals account name in your support ticket.

Please refer to the Heroes & Generals official Forum if you...

Also check out the Heroes & Generals News Blog if you...

Or submit a ticket if you...

  • Want to report a bug
  • Have questions about billing
  • Want to report an abusive player
  • Perhaps you have other questions, for which you could not find answers on the blog or the forum?

Simply click "Submit a Ticket" in the top left corner to contact the Reto-Moto staff.

Please note that we are not able to provide you with a time estimate of how long processing your ticket will take.

We will do our best to provide you with a swift and fulfilling service, and hope for your understanding.

You may be able to solve your problem faster by using our Knowledgebase, Forum or Wiki, since many questions have already been answered there.

Heroes & Generals official Wiki and Forum are unsupported features and are community-driven sites. Reto-Moto can therefore not always guarantee the correctness of information found on these sites. Reto-Moto still modetate the Forum and the Wiki and our Terms of Service apply to these sites in the same manner as any other official Heroes and Generals websites. Breaking the Terms of Service on any official Heroes & Generals sites may result in disciplinary actions towards your account.

Read more »

Help Desk Software by Kayako case