Welcome to Heroes & Generals Support Center
We kindly ask you to please read the following before continuing.

Please note that a lot of new players have been joining Heroes & Generals over the past few weeks and that this makes it difficult for us to answer support requests in a timely fashion, for which we apologize.

To help us answer you faster, please make sure to provide your Heroes & Generals account name in your support ticket.

Sign up for Heroes & Generals or visit the community site here:

Please visit the Heroes & Generals community site

Heroes & Generals official Forum:

  • Do you have a good suggestion about how to make Heroes & Generals a better game?
  • Do you have feedback or opinions about game features?
  • Want to gloat over your glorious achievements?
  • Do you seek the help of other players?


Please visit the Heroes & Generals Forum


Heroes & Generals News Blog:

Please read the Heroes & Generals News Blog

Submit a ticket:

  • Want to report a bug?
  • Have questions about billing?
  • Want to report an abusive player?
  • Perhaps you have other questions, for which you could not find answers on the blog or the forum?

Click "Submit a Ticket" in the top left corner to contact the Reto-Moto staff.

Please note that we are not able to provide you with a time estimate of how long processing your ticket will take.

We will do our best to provide you with a swift and fulfilling service, and hope for your understanding.

You may be able to solve your problem faster by using our Troubleshooter, Forum or Wiki, since many questions have already been answered there.

Heroes & Generals official Wiki and Forum are unsupported features and are community-driven sites. Reto-Moto can therefore not always guarantee the correctness of information found on these sites. Reto-Moto still modetate the Forum and the Wiki and our Terms of Service apply to these sites in the same manner as any other official Heroes and Generals websites. Breaking the Terms of Service on any official Heroes & Generals sites may result in disciplinary actions towards your account.


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